Operator Response and Support Center

Jobref: 21392

Start: Asap

Description about project/department:

• We are looking for Company Response and Support Center Operator Main tasks for the Response and Suport Center: 24/7 manning Equinor’s global emergency telephone 24/7 security threat monitoring Crisis management support Travel Risk Management support.

Description about task and responsibilities:

• Main point of contact in the Company for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work – including weekend, evening and night shift

Competence Requirements:

• Degree level education preferred – preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient`s national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• Proactive and pragmatic; strong analytic, problem solving and communication skills
• 24/7 duty roster, including evening, night and weekend shifts. • Able to work alone during night shifts and weekend shifts.

Language Requirements

• English and Norwegian

Rotation:

24/7 rotation, including evening, night and weekend duty

If you are interested in this role, please contact [email protected]