Customer Success Engineer with drilling and wells background

To meet the increasing demand for our SaaS software applications in the global energy industry, we are seeking a Customer Success Engineer based in Oslo (Skøyen) to join our team in AGR Software. Please visit www.agr-software.com to learn more about the organisation.

We strive to be the trusted software partner of our clients, helping them accelerate their digitisation goals to meet both todays and tomorrow’s energy challenges.

Our cloud based iQx™ platform includes the following products:

• PLANS™ – Probabilistic Time and Cost Estimation
• CT™ – Actual Time and Cost Tracking
• EX™ – Lessons Learned tracking
• RIG™ – Collaborative Rig scheduling

This full-time position reports to the Vice President for the AGR Software business unit and is a proactive and strategic contributor to developing and implementing software solutions within drilling and well engineering to our global user portfolio. You play a central role in driving the user’s success through executing their performance ambitions.

Main Responsibilities

In addition to developing and maintaining the software suite, the Software team also assists with data import, training, and efficient software implementation for the clients.

It is expected that the selected candidate will conduct various kinds of engineering work within the drilling & wells domain.

Technical engineering work combined with computer science and proactive customer follow up are expected to be key parts of the candidate’s workday.

Some examples of tasks are:

• Specification and testing of tasks together with the development team
• Technical follow-up of customers
• Working closely with the software development team for further developing the software suite
• Training clients – online (Teams) or in person (travel)
• Represent AGR Software at events in Norway and internationally
• Currently we are rolling out a new version of our time and cost estimation software, which has the possibility to model well campaigns, collaborative nature and possibilities for connecting to other software through its open API (Application Programming Interface). New versions of other applications built on modern frameworks are also in development.

Qualifications

Must have:

Engineer with Msc degree within relevant discipline related to mechanical-, petroleum technology, or computer science

Interested in digitalization

Minimum two years’ experience being involved in drilling/well projects

Fluent in English, knowledge of other languages is considered a bonus

Living in Norway (Oslo area or willing to relocate)

Nice to have:

International experience and/or having worked within digitalization in D&W before

Programming skills

Skilled in mathematics and/or statistics

Personal Characteristics:

Enjoy working in teams, and individually

Proactive – likes to drive the process forward through actively engaging with clients

Comfortable interacting with clients and other external stakeholders

Interested in digitalizing drilling and well processes

Ability to pursue multiple tasks and quickly switch between them upon demand

Good technical understanding

What we offer:

An international work environment with highly skilled colleagues

Opportunity to travel internationally, representing AGR

Engineering position, with focus on digitalization, working from Oslo

Compensation package tailored to experience, skills, and market rate

Flexible working hours and the opportunity for personal development

Good insurances, discounts and benefits from being part of an ABL Group company

Do you want to take part in our exciting journey? We look forward to receiving your CV and application in English.

Applicants are encouraged to apply early, as applications will be considered on a continuous basis. For more information, please contact Kim Vassvik.

AGR Software, part of the ABL Group, is a trusted software partner to the global energy industry with the experience, scale, and breadth of knowledge to help make life easier for drilling engineers.

ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime and oil and gas sectors, offering our clients the deepest pool of world-class expertise across engineering, resourcing and digitalization disciplines. We have 63 offices in 39 countries across Europe, Africa, the Americas, the Middle East, Asia, and Australia.

The ABL Group is a publicly listed company on the Oslo Stock Exchange (ABL).